Complaints must be submitted to the Board on the Consumer Complaint Form below. Please send your complaint via USPS or email in PDF format only to consumercomplaints@aecb.alabama.gov.
Once received by the Board the complaints are reviewed to determine this agency has jurisdiction in the matter and a letter will be sent to the complainant via USPS or email, depending on how it was received, stating whether the complaint has been opened, needs more information, or is not under the jurisdiction of the Board.
If a complaint is opened it will be assigned a case number beginning with the year filed followed by a number, i.e., 2020-300. This number should be noted for your records and when contacting the Board for quick identification.
The contractor will receive a copy of your complaint and a 20-day due process timeline to remedy the allegations will begin. During this time no other contractor other than the party mentioned in the complaint should perform any maintenance or work on the alleged substandard work. Once the 20 days, from the date of the opening has expired you can request an inspection of your home or business via email at staff@aecb.alabama.gov or by post to:
Alabama Board of Electrical Contractors
100 N. Union Street, Suite 986
Montgomery, AL 36130-5025
Any questions or clarification of this process please contact consumercomplaints@aecb.alabama.gov
