Complaints can be submitted to the Board via the website, paper mail or email to consumercomplaints@aecb.alabama.gov.
Once received by the Board the complaints are reviewed to determine if we, the Board, have jurisdiction in the matter and a letter will be sent to the complainant via USPS or email, depending on how it was received, stating whether the complaint has been opened, needs more information, or is not under the jurisdiction of the Board.
Once a complaint has been opened it will be assigned a case number beginning with the year filed followed by a number, i.e., 2020-300. This number should be noted for your records and when contacting the Board for quick identification.
Your complaint will be sent to the contractor in question and a 20-day due process timeline will begin in hopes that some agreement or remedy can be found in this period. During this time no other contractor other than the party mentioned in the complaint should perform any maintenance or work on the unit(s) in question. Once the 20 days, from the date of the opening has expired you can request an inspection of your home or business via email at staff@aecb.alabama.gov or by post to:
Alabama Electrical Contractors Board
100 N. Union Street, Suite 986
Montgomery, AL 36130-5025
Any questions or clarification of this process please contact consumercomplaints@aecb.alabama.gov
A consumer complaint form can be downloaded by clicking HERE!